Contact Cape Town Pass

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Have a look at our FAQs below - they will answer about 95% of your questions.

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We’re available between 8am and 6pm on weekdays (excluding major US holidays).

+27 10 500 1956

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Frequently Asked Questions

MOST POPULAR

  • What is the Cape Town Pass and when is it activated?

    The Cape Town Pass looks like a credit card, and is your ultimate Cape Town sightseeing pass, providing free entry into over 30 of Cape Town's top attractions and tours as well as discounts at restaurants and more. For a full list of included attractions, click here.

    The Cape Town pass wil activate when you visit your first attraction and the pass is scanned upon entry. Please note that your Cape Town Pass operates on consecutive calendar days, with each day ending at midnight.  

    Choose from  2, 3, 5 and 7 days. There is no limit to how many attractions you are able to visit with the pass, regardless of duration. When you purchase the Pass you will also receive a complimentary city map full of useful attraction and travel information.

  • Is there a limit to how many attractions I can visit in one day?

    No! You can visit as many attactions as you'd like in day with the Cape Town Pass.

    Please note that you will not be able to re-visit attractions more than once with the Pass. Once your pass has been scanned at an attraction, it will not grant you free entry into the same attraction again. If you wish to re-visit an attraction, you will be required to pay the general admission fee.

  • Can I visit the same attraction more than once?

    You can visit each attraction just once with the Cape Town Pass. However you can visit as many attractions as you want - even more with the time saved with fast track entry.

  • Are the 2-day, 3-day, 5-day and 7-day Passes for consecutive days?

    Yes, your Cape Town Pass must be used on consecutive calendar days. The pass will activate upon entry at your first attraction and the day will conclude at midnight.

    For example, if you activate your 3-day pass on Monday, it will be valid for Monday, Tuesday and Wednesday. The pass will expire at 11.59pm on the final day of your pass duration.

    We advise activating your pass earlier in the morning to ensure you make the most of your pass duration.

  • How old do you have to be for a Child Pass?

    Child passes are reserved for children between the ages of 5 and 15 years old. Children who are 4 years old and younger will not need to have a Cape Town Pass purchased for them. Each child pass holder must be accompanied by an adult pass holder at all times.

  • Do I have to make reservations for Attractions?

    Most attractions do not require reservations. Some tours require reservations, please check the information attraction pages ahead of your visit.

    Please note: pre-booking tours will not activate your pass

BUYING ONLINE

  • Is it safe to buy Cape Town Pass online?

    Purchasing the Cape Town Pass online at www.CapeTownPass.com is absolutely safe as our website is certified for safety from hackers. Our payment page is also secured by Sage Pay so your card information is not viewed by anyone else on the internet.

  • Why should I buy online?

    Purchasing the Cape Town Pass online can benefit you in multiple ways. You get to take advantage of the online discounts whereas if you were purchasing the pass in Cape Town, you would be required to pay the full price.
    Purchasing the pass online can also be convenient for some because you have the option of having the pass shipped directly to your address as opposed to going to our collection location.

  • Can I buy the Pass in Cape Town?

    Of course you can. You can visit any of our collection locations to purchase a Cape Town Pass. To view all of our locations, please visit the "Shipping & Collection" tab.

    However, when you purchase your pass in Cape Town, you will be required to pay the full price. Purchasing the pass online allows you to take advantage of our online discounts.

  • How far in advance can I buy the Cape Town Pass?

    You can purchase the Cape Town Passes up to 12 months in advance. That means that you have a full year to activate your passes by visiting your first attraction. One year after your purchase, the passes will no longer be valid if you have yet to activate them.

  • Is there enough time to buy the Pass online?

    When ordering your pass online, please keep in mind that there are given times for shipping. If there is not enough time for your passes to arrive before you leave for Cape Town, you can select the "Collection" option and pick up your passes once you arrive. Collecting the passes in Cape Town is also free of charge.

    This way, you still get to benefit from our online discounts.

     

  • What about Hotel Delivery?

    We strongly advise against deliveries to hotels, simply because your Cape Town Passes might get lost there. The only guaranteed way to receive your Passes in a hotel is to use Fedex delivery, otherwise we recommend to collect your Pass in Cape Town free of charge at our Redemption Centre.

    Please visit our "Shipping & Collection" tab to view the full address.

COLLECTION SHIPPING